Return

You have the right to cancel your order up to 14 days after the day of receipt, without giving any reason. After cancellation, you have an additional 14 days to return the product. You will then be refunded the full order amount including shipping costs. Only the costs for returning the product from your home to the webshop are at your own expense. These costs are approximately €7.25 per parcel for a shipment within the Netherlands; for the exact rates per country, please consult the website of your carrier.

If you make use of your right of withdrawal, the product must be returned to the entrepreneur with all supplied accessories and, if reasonably possible, in its original condition and packaging. If the product is damaged or the packaging is more damaged than necessary to assess the product, we may charge you for this reduction in value. Please handle the product with care and ensure it is properly packaged when returning it.

To exercise this right, you can contact us via info@lelianne.com. We will then refund the amount due within 14 days after notification of your return, provided that the product has been received back in good order.

In addition to the statutory return period, L’elianne offers an extended and generous return period of up to 60 days after receipt of your order.

If you need to return a product, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return products from your order. All returns must have a track and trace code to follow the package.

You can also return the products yourself, by shipping it with track and trace to the adres below and share the track and trace code with us: 

L’élianne 
Hof der Liefde 1
3823HK, Amersfoort 
The Netherlands

The costs for the return are your own account. Please check the website of your local shipping agency for the exact rates. The return costs inside Europe, will be deducted from the refund for customer choice returns. 

If the product is not in it’s original packaging and/or the product is damaged/dirty. We have to charge you reasonably for the reduction in value of the product. Without the original packaging we are not able to sell the product as new. 

All orders can be returned within 60 days. Should the product be damaged or should the packaging be more damaged than necessary to try out the product, we may pass this depreciation in value to you.

If you exercise your right of return, the product will be returned to the entrepreneur with all delivered accessories and – if reasonably possible – in the original condition and packaging. 

Exclusion of the right of withdrawal is only possible for products:

• Returns after 60 days;
• Returns after 14 days of activating the returns process;
• Second-hand products with a special price;
• Products with damage or used products;
• If the product is no longer in the condition as delivered;
• Of which the price is linked to fluctuations on the financial market, on which L’élianne has no influence;
• You may not actually use the product if you do not yet know whether you will keep it. You may, of course, try out and test the product. 

We kindly ask you to send the package in the original packaging where possible. If you have unpacked the products that are vacuum packed, you are responsible for arranging a large box to send the travel bed back in.  The product becomes larger when opened because it is vacuum packed.